Primary Duties

Supervised by:  Outpatient Supervisor

Locations: Norfolk or Columbus Nebraska

Overview: The Community Support Provider at The Well is dedicated to empowering individuals with behavioral health needs by offering compassionate support and essential services. This position requires a resourceful and empathetic professional who can effectively assist clients in their recovery journey while upholding our core values.

Core Values:

• Show Up with Generosity: We approach our work with a spirit of giving, offering our time and resources to ensure the success of our team and the community we serve.
• Check the Ego: We value humility and teamwork over personal ambition; we work collaboratively to achieve our goals.
• Embrace Diversity: We are committed to fostering an inclusive environment that respects and values diverse voices and experiences.
• Grounded in Hope: We maintain an optimistic, resilient, and realistic outlook, empowering ourselves and others to overcome challenges and thrive.

Qualifications:

1. Be 21 years of age.
2. Have a valid Nebraska Driver’s License and be insurable, have a good driving record and be a confident driver.
3. If diagnosed with a substance use disorder, individual must have a minimum of 18 months’ recovery/abstinence.  Must have the ability to pass an initial and ongoing random drug screenings.
4. Have a Bachelor’s degree or higher in psychology, sociology, or a related human service field is preferred.  Two years of coursework in a human service field and/or two years of experience/training or two years of lived recovery experience with demonstrated skills and competencies in treatment with individuals with a behavioral health diagnosis is acceptable.

Duties and Responsibilities:

Complete all required trainings and certifications, exhibiting competency, within established timeframes.  Remain current on all required certifications.

• Medication Aide
• Red Cross First Aid/AED/CPR
• Client and Employee Rights
• Confidentiality (42 CFR and HIPPA)
• NAADAC Code of Ethics
• Cultural Competency
• De-escalation Techniques
• Trauma Informed Care
• Crisis Management
• Health and Safety Practices
• Customer Service
• Promoting Wellness of Consumers
• Person-Centered Practices
• Positive Interventions
• Gender Competency
• Employee/Resident Handbooks
• Agency Policies and Procedures, including where to locate them

Maintain a caseload of behavioral health clients.

• Complete orientation and intake documentation with all clients within established timeframes.
• Complete authorizations for services through each client’s payer source up to two weeks prior to admission and maintain current authorizations throughout the client’s treatment.
• Complete an initial needs assessment with each client within 30 days of intake.
• Complete an initial service plan with each client within 30 days using the needs assessment to guide service delivery goals.  Update the service plan every 90 days or more often as clinically indicated.  Actively solicit input and recommendations from the client’s behavioral health providers and obtain supervision for each service plan.
• Meet with each client as needed to provide quality services in accordance with the program they are in.

• Recovery Support:  A minimum of one contact or 15 minutes per month.
• Community Support:  Approximately four hours per month.
• Intensive Community Support:  A minimum of six contacts or six hours per month.

• Complete Community Support contact notes within 24 hours of meeting with each client.
• Maintain appropriate releases of information to effectively coordinate services for the client.
• Provide mental health board and probation/parole/drug court updates, as applicable.         These updates require clinical supervision prior to sending.
• Monitor client progress and barriers.  Act as the central hub of the client’s treatment team by maintaining ongoing communication with all providers regarding the client’s progress and barriers in their treatment. 
• Upon the client’s discharge from Community Support, complete a discharge summary within established timeframes.
• Provide direct rehabilitation and support services to each client in the community with the intention of supporting the individual to maintain abstinence and prevent exacerbation of illness and admission to higher levels of care.        

Areas of assistance may include:

• Providing referrals and coordinating services with other providers and agencies in the community.
• Assisting clients in accessing available resources.
• Helping clients obtain and maintain safe and affordable housing.
• Actively coordinate with Region 4 housing program regarding any clients receiving Region 4 housing assistance.
• Providing vocational and educational assistance.
• Providing transportation.
• Attending court appointments for support and encouragement.
• Attending psychiatry and medical appointments to assist the client in advocating, communicating, understanding, and following through with recommendations.
• Assisting the client in obtaining medication and maintaining medication compliance.
• Coordinating services and providing support for clients in crisis.
• Teaching skills including communication, budgeting, coping, relapse prevention, social, independent living, activities of daily living, leisure, decision making, and healthy meal planning.
• Wellness Recovery Action Planning.
• Providing motivation and support for healthy life changes including diet and exercise.
• Building a healthy social support network.
• Finding a spiritual community. 
• Finding a recovery community and/or a sponsor.

Probationary Period:  6 months

Benefits

All salaries are calculated with our wage matrix using: years of experience, education, and other credentials. We utilize a wage matrix to provide a systematic and fair approach to salary determination, promoting transparency and preventing salary disparities for current and future team members.

Full-Time Team Members are eligible for:

Blue Cross Blue Shield Health Insurance: The Well pays 75% of the employee premium and 60% of any elected spouse/dependent premium. The Well contributes up to $2,000 annually toward the employee’s HSA account.

Dental and Vision Insurance: The Well pays 95% of the employee and family premium. Basic Life/Accidental Death & Dismemberment coverage for $15,000 is paid by The Well.

Matching SIMPLE IRA Contributions, Dependent Care Cafeteria Plan, and Voluntary Insurance Policies are available!

9 Paid Holidays

Generous Vacation and Sick Leave

Bereavement Leave for the loss of family members and close friends.

Maternity and Paternity Leave

Paid Continuing Education

Compensation Time for Salaried Team Members

How to Apply

To apply, visit our website or email us at HR@The WellNE.org.