Primary Duties
The primary responsibility of this position is to assist advisor(s) by organizing and ensuring proper completion of all client paperwork, following-up on client service issues, maintaining files, and performing various tasks as needed.
This position is responsible for, but not limited to the following:
Prepare pre-appointment documents and information.
Follow up on all post-appointment tasks.
Organize, coordinate, and maintain all client paperwork.
Process checks and stock certificates.
Correspond with clients to complete new accounts, asset transfers, and other forms.
Maintain client files.
Prepare outgoing mail and open incoming mail.
Take client service inquiries.
Resolve client problems and/or forward to appropriate person for handling.
Communicate with the broker/dealer and product (mutual fund & insurance) contacts.
Maintain broker records, logs, and blotters.
Utilize internet-based technology to process and follow-up on business.
Assist in training new support staff.
Perform various miscellaneous tasks as assigned.
*Company disclosure: www.insightfp.net