Client Service Specialist
  • Job Posting Expires: 1/24/2024
3M ago
$30,000 to $40,000
Full Time
Administrative, Support and Clerical
Primary Duties

We are seeking a highly motivated and customer-oriented individual to join our team as a Client Service Specialist. In this role, you will be the first point of contact for our valued clients, providing exceptional service and support. The ideal candidate possesses excellent communication skills, both verbal and written, along with a proactive and solution-oriented mindset. You should have a strong attention to detail, the ability to multitask, and a genuine passion for helping others. If you thrive in a fast-paced environment, enjoy building relationships, and are committed to delivering exceptional client service, we would love to hear from you!



Job Duties:

In this position, you will work within a team to complete the following work daily.

  • Work within a team to answer any incoming & outgoing phone calls throughout the day
  • Understand all forms & answer general questions about the forms
  • Learn and answer general website questions
  • Oversee incoming emails according to the schedule provided
  • Add tasks to team workflow based on incoming forms & inquiries
  • Review and approve client forms
  • Prepare and mail client communications
  • Serve as a relationship manager for an assigned group of clients

Required Knowledge, Skills, and Abilities

·         Strong customer service experience via phone and email is desired.

·         Strong computer skills (Microsoft Office Suite)

·         Excellent communication skills

·         Desire to provide the best possible experience for the client

Compensation Details

Base pay may vary depending on experience.


What We Offer You:

At Retirement Plan Consultants, an Integrity Marketing Group Company, we include benefits that make work-life more fun with more peace of mind for you. These benefits include but are not limited to:

·         Generous PTO and holiday schedule, PLUS extra time off for community service and your birthday

·         Competitive Compensation

·         Multiple health insurance plans to choose from 

·         Integrity-paid HSA contributions for eligible health plans

·         Employer 100% match of first 3% of Retirement fund contribution per paycheck (after 1 month)

·         Employer 50% match of 4th and 5th% of Retirement fund contribution per paycheck (after 1 month)

·         Employee ownership program, which grants meaningful ownership in Integrity’s ongoing success

·         Opportunity for growth

Our Company

Retirement Plan Consultants, a partner with Integrity Marketing Group, has been in Downtown Norfolk, Nebraska since 2008. Our office services over 1,800 plans and 17,500 participants for companies across the United States. We are focused on providing a customized plan to assist participants on their way to retirement and in doing so, have established an outstanding reputation for quality service.

We believe in the growth of our employees and provide opportunity for advancement by providing training and education needed to be successful. Retirement Plan Consultants offers big-city careers while encouraging community engagement and work/life balance. We are looking for individuals who fit our workplace culture and take pride in having a “service personality” with expert knowledge.

How to Apply

Apply today at our website: