Primary Duties

Wayne State College is seeking an IT Technician (Academic Support).

Work in a collaborative environment with a team of IT professionals, contributing your experience and expertise to accomplish the strategic IT goals of Wayne State College. Performs a variety of professional duties in support of the day-to-day operations of the Network and Technology Services (NATS) department. Provides tier 2 troubleshooting of related technologies for incidents not resolved during first point of contact at the tier 1 Service Center. Assists the Client Services team members with daily operational activities supporting academic technologies including, but not limited to, the campus learning management system, video capture and management, classroom technologies, and other existing teaching and learning related technologies.

Examples of Work Performed: 

1. Troubleshooting issues within the campus learning management system, classroom technologies, and other academic related systems.
2. Assist with campus learning management system (Canvas) processes for term rollover.
3. Assist with maintenance of academic related technology systems including, but not limited to, scheduled activities and processes, upgrades, and updating documentation.
4. Provide training for existing instructional / academic technologies.
5. Assist with venue support for academic related events and other campus events.
6. Collaborate with supervisor, CIO, and NATS team members to coordinate and document primary and secondary responsibilities for software, hardware, process, activity, or other support requirements necessary to maintain availability of services to the campus community according to the IT Business Continuity plan.
7. Mentor NATS student workers for completion of lower-level tasks that are repeatable, documented, and auditable.
8. Collaborate with Client Services team, Service Center, and campus stakeholders to improve incident, problem, and request management processes.
9. Provide training and support to WSC faculty and staff as needed.
10. Engage IT leadership to communicate status and manage priorities regarding work assignments.
11. Participate in change control processes and meetings.
12. Other duties as assigned that are pertinent to the goals and mission of the IT department and the college.

Compensation Details

Competitive, commensurate with qualifications and experience. Attractive and comprehensive fringe benefit package. Annual salary is $45,720.

Benefits

Wayne State College has an outstanding benefit package.

Benefit coverage begins the first day of the month after employment starts.

HEALTH AND DENTAL

Coverage through Blue Cross Blue Shield of Nebraska with two options: a Preferred Provider Plan (PPO) with a $650 deductible

or a High Deductible Health Plan (HDHP) with a $3,800 deductible.

• Preferred Provider (PPO) = $650.00 deductible, co-insurance 80/20, out of pocket maximum is $4,600. Co-pays are

$35 for primary physician, $55 for specialty physician or urgent care, $85 for ER visits. This plan includes a prescription

discount.

• High Deductible Health Plan (HDHP) = $3,800.00 deductible, co-insurance 90/10, out of pocket maximum is $4,350.

Health Reimbursement Account funded by WSC for out of pocket expenses.

• Dental Plan includes two oral exams/cleanings each calendar year with no deductible. Any restorative or maintenance

services cost a $25 deductible per year.

VISION

Coverage through Ameritas-VSP; $20 deductible for an annual exam; coverage includes specified maximums for lenses and

frames and a discount on contacts.

LIFE INSURANCE

All full time employees receive a term life plan with a death benefit of $30,000. Optional supplemental coverage is available.

RETIREMENT

Voluntary contributions are available for full time employees. Once employees meet the minimum age requirements,

employees will contribute 6% of gross salary on a pre-tax basis and WSC contributes 8%. Employees are fully vested from the

first date of contributions. Employees may contribute up to what law allows each year.

PAID LEAVE PROGRAMS

Full time employees receive sick leave, vacation leave, 6 days of bereavement leave, and 13 paid holidays.

ADDITIONAL BENEFITS AVAILABLE

Long Term Disability, Flexible Spending Accounts (FSA), Tuition Waivers, Employee Assistance Program (EAP) and Wellness

Programs.

For more information on benefits please go to wsc.edu/hr and click on Benefits.

How to Apply

https://nscs.peopleadmin.com/postings/11741