Required Knowledge, Skills, and Abilities
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of:
Customer service and public relation methods and techniques.
? Business letter writing; basic principles and practices of administrative research and report preparation.
? Principles and procedures of record keeping and reporting.
? English usage, spelling, grammar and punctuation.
? Basic mathematical principles.
? Pertinent Federal, State and local laws, codes and regulations.
? Office procedures, methods, and equipment including computers and applicable software applications and databases. Basic knowledge of Microsoft Word and Excel.
? Methods and techniques of effective customer service.
Ability to:
? Work with frequent interruptions and a high degree of public contact by phone, email, or in person.
? Accurate at documenting and processing all information received from applicants & tenants.
? Perform a variety of responsible office assistant duties and activities of a general and specialized nature in support of other staff and programs.
? Utilize a variety of computer programs and software pertaining to the business of the city.
? Plan and organize work to meet changing priorities and deadlines.
? Enter data at a speed necessary for successful job performance.
? Establish and maintain records and reports.
? Deal constructively and patiently with conflict.
? Understand and follow oral and written instructions.
? Communicate clearly and concisely, both orally and in writing.
? Establish and maintain effective working relationships with those contacted in the course of work