Primary Duties
Job Title: Club Manager
Reports to: District Manager
Status: Full Time/Supervisor/Exempt/Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities
· - Recruit, hire, train, schedule and supervise team members.
· - Member service oversight making sure all team members are providing a great customer service experience at all times.
· - High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
· - Provide support for team members and club members.
· - Create and maintain a positive image for the club.
· - Coaching and counseling performance to help achieve company standards.
· - Ensure prompt opening/closing of gym.
· - Ensure staff are aware and trained on all current marketing promotions.
· - Finish manager portion of onboarding, in Paycom, for all new hires.
· - Ensure the club is open and staffed during all hours of business.
· - Ensuring self and team members are implementing and adhering to all company policies and procedures.
· - Responsible for ordering supplies and tracking inventory.
Essential Behavior Requirements
· - Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· - Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· - Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· - Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· - Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.