Primary Duties
1. Performs general receptionist duties including greeting patients, answering the telephone and channeling calls, taking messages, scheduling appointments, contacting patients, and documenting/scanning information into patient's charts.
2. Assesses patient fees based on treatment plans, receives payments, issues receipts, and maintains daily payments journals/cash drawers.
3. Maintains and prepares patient charts, to include insurance information and pre-authorizations and assigns patients to an assistant/dentist and notifies them when the patient is ready to be seen.
4. Utilizes and maintains an organized office operation that includes the use of Dentrix, NextGen and various insurance portals to check eligibility, benefits, and submit pre-authorizations for treatment.
5. Provides other office assistance as needed including designing forms, preparing reports, as well as assisting CSR staff in checking in medical/behavioral health patients as needed/time allows.
6. Translates or assigns staff to translate for patients when needed in both verbal and written materials.
7. Performs other duties as assigned
Benefits
Paid Time Off (PTO), Medical, Dental, Vision, Life Insurance, and 401(k) Retirement options.