Service BDC Agent
  • Job Posting Expires: 8/15/2024
3M ago
$30,000 to $40,000
Full Time
No
Automotive
None
Diploma
Primary Duties
  • Handles outbound and incoming calls from customers to schedule service appointments.
  • Verify customer and vehicle information and service needs.
  • Conduct 24-hour reminder call for all service appointments.
  • Display thorough knowledge of all dealership products and services.
  • Contacts internet customers regarding their service inquiries or scheduling requests.
  • Complete call sheets to turn into Service Manager to provide feedback on the calls made.
  • Communicate with all service advisors and assist in making sure that customers are informed about the status of their vehicle. Know every appointment of the day to make sure that the service advisor/self knows status of vehicle
  • All other duties as assigned.

Required Knowledge, Skills, and Abilities

Qualifications

  • Must be 18 or over in order to be covered by CMC/NMC’s Automobile Insurance.
  • 1-2 years of previous call center or customer service experience preferred, but not required
  • High School Diploma of GED preferred but not required
  • Ability to read and comprehend instructions and information.
  • Valid in-state driver's license.
  • Professional personal appearance.
  • Communication skills: Ability to collaborate, cooperate, interpret, communicate information that is not always straightforward.
  • Computer: Ability to efficiently use Microsoft Office Suite (Word, Power Point, and Intermediate Excel), manage files, navigate network, web and windows. Software: Ability to efficiently use in house software.
  • Decision-making: Knowledge of and ability to identify and choose alternatives based on the values and preferences and to solve problems to arrive at a conclusion and decision.
  • Teamwork: Ability to work effectively in a collaborative/team setting.
  • Telephone Skills: Ability to respond to callers in a timely fashion using positive and professional demeanor and tone and refer callers to the appropriate resource.
  • Must speak and write English fluently, Spanish fluency is optional but beneficial
  • Must perform duties and responsibilities in a safe manner.
  • Must be able to pass background checks and valid driver license.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and able to compute rate, ratio and percent.
  • Ability to understand and define problems collects data, establish facts, and draw valid conclusions.

Benefits
  • Medical and Dental
  • Vision Insurance
  • Paid time off after 6 months
  • Paid time off for Birthday after 6 months
  • 401k 
  • Paid Training 
  • Employee discounts on products and services 
  • Day for Charity pay

 

 


How to Apply

https://sites.hireology.com/norfolkautocenter/