Primary Duties
Under direction of the Dispatch Supervisor, receives and transmits all incoming emergency and nonemergency telephone and radio messages to appropriate public safety personnel.
ESSENTIAL JOB FUNCTIONS
• Receives emergency 911 and non-emergency telephone calls and dispatches appropriate public safety personnel;
• Maintains contact with subjects requesting medical assistance; provide instructions until responding unit arrives at scene;
• Maintains current status of dispatched public safety personnel and maintains logs of calls and units dispatched;
• Provides dispatch services for city, county and state public safety agencies;
• Enters data provided by caller into the Computer Aided Dispatch System;
• Enters information and creates reports in Records Management System;
• Monitors Police Division surveillance cameras;
• Screens walk-ins and phone calls; provides requested information in a variety of situations; makes referrals to proper officials;
• Maintains and updates files, including lost and found, dogs and cats, stolen and recovered bikes, warrants, criminal histories and protection orders;
• Responds to citizen’s questions, inquiries and complaints; takes reports and when appropriate refers individuals to proper personnel or agencies;
• Responds to officer requests for information;
• Performs jail checks;
• Admits and releases prisoners;
• Relays information regarding hazardous weather watches and warnings to the public;
• Operates the National Law Enforcement Teletype System;
• Performs other duties as assigned.