Primary Duties
The Human Service Technician observes, guides, redirects and assists residents in learning and practicing new behaviors, including responsibility with assignments and chores. This position ensures a clean and safe environment for clients and staff, communicates with all staff on the status of residents. The techs document observations of residents and assure compliance with house and program rules/procedures.
Roles & Responsibilities
Human Service Tech/Client Services:
· The HST will complete intakes with new client admissions, including completion of all proper documentation, searching, and orienting of the new clients. This includes verifying insurance and/or payer source and ensures the intake is completed per the work-flow process including the release of information forms from the client. The HST will assist in determining what HST will perform the intakes.
· During the discharge of the client, the HST assists with discharges to ensure the client will be transferring to the next of care. This includes inventory, discharge instructions, and/or applicable information for the client to be successful.
· The HST may, at times, prepare/serve meals and supervise cleanup/sanitation of the dining/kitchen as directed. This includes supervision of chemicals and/or food safety policies and procedures. Transport/schedule clients to on-going appointments and meetings while in treatment. The HST will assist as needed the care of the clients but will ensure the teaching Activities Daily Living Skills.
· The HST conducts regular/situational room/chore checks/searches with access of the facility. The HST may perform searches on the clients and have them perform drug screens.
· For the overnight shift, The HST must understand the Central Data System (CDS) and the Nebraska Medicaid Eligibility System (NMES) to determine clients Medicaid eligibility. The HST must have the knowledge to perform the functions in the CDS system including discharges.
· The HST must understand the Credible Electronic Health Record system. This includes the following: Intakes, Referrals, EMAR, Service List, Documentation (Scanning), “Home Page Links”, “Inpatient” tab, and/or other sections as directed by supervision. The HST will handle residential notes daily while achieving the agency’s mission on client care. This includes observations of the clients and/or any other documentation that is related to the client’s mental health and substance use disorders.
· The HST can provide suggested interventions for inappropriate/unacceptable behaviors by helping residents identify what s/he needs and new ways of handling the situation and/or to the behavior with a follow up to the client’s therapist. This includes de-escalation techniques, trauma informed care, and/or other behavioral health course as directed by the Clinical Director and/or designee.
· The HST is responsible for supervising community meetings, whether inhouse or an outside meeting.
Medication Aide
· The Human Service Tech completes new patient admissions/discharges and proper documentation of medication. The HST observes and records client’s self-administration of medication.
· The HST monitors vital signs and mental status functioning of individuals in detox and in the STR program daily.
Training:
· The Human Service Tech identifies/documents changes in clients affect and behavior through shift notes in the E.H.R system, and notifies other staff as needed.