Guest Service Representative
  • Job Posting Expires: 6/30/2023
15M ago
$10,000 to $30,000
Part Time
No
Hotel, Gaming, Leisure & Travel
0-2 Years
Diploma
Primary Duties
  • Registers guests and assigns rooms. Accommodates special requests whenever possible.
  • Thoroughly understands and adheres to proper credit and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Possesses a working knowledge of the reservations department. Take same-day reservations and future reservations when necessary. Knows cancellation procedures.
  • Processes guest check-outs.
  • Post and files all charges to a guest, master, and ledger accounts.
  • Attends all department meetings.
  • Coordinates guestroom maintenance work with the Manager.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures. Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Maintains a customer service attitude at all times in the presence of guests and co-workers.
  • Any other task deemed necessary by management

Required Knowledge, Skills, and Abilities
  • Knows how to use front office equipment.
  • Uses proper telephone etiquette and answers the phone within 3 rings.
  • Uses proper mail, package, and message handling procedures.

Benefits

Deemed upon hours worked


How to Apply

Apply in person or email resume to joslynn.cronin@stayatchoice.com