Required Knowledge, Skills, and Abilities

• Must be 18 or over in order to be covered by CMC/NMC’s Automobile Insurance.
• 1-2 years of previous call center or customer service experience preferred, but not required
• High School Diploma or GED preferred but not required
• Ability to read and comprehend instructions and information.
• Valid in-state driver's license.
• Professional personal appearance.
• Communication skills: Ability to collaborate, cooperate, interpret, and communicate information that is not always straightforward.
• Computer: Ability to efficiently use Microsoft Office Suite (Word, PowerPoint, and Intermediate Excel), manage files, and navigate network, web, and windows. Software: Ability to efficiently use in-house software.
• Decision-making: Knowledge of and ability to identify and choose alternatives based on values and preferences and to solve problems to arrive at a conclusion and decision.
• Teamwork: Ability to work effectively in a collaborative/team setting.
• Telephone Skills: Ability to respond to callers in a timely fashion using a positive and professional demeanor and tone and refer callers to the appropriate resource.
• Must speak and write English fluently, Spanish fluency is optional but beneficial
• Must perform duties and responsibilities in a safe manner.
• Must be able to pass background checks and valid driver's licenses.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals, and able to compute rate, ratio, and percent.
• Ability to understand and define problems collects data, establish facts, and draw valid conclusions.