Office Associate - Service Department
  • Job Posting Expires: 10/13/2022
3W ago
$0 to $0
Full Time
No
Marketing
None
Diploma
Primary Duties
  • Handles outbound and incoming calls from customers to schedule service appointments.
  • Verify customer and vehicle information and service needs.
  • Conduct 24-hour reminder calls for all service appointments.
  • Display thorough knowledge of all dealership products and services.
  • Contacts internet customers regarding their service inquiries or scheduling requests.
  • Complete call sheets to turn in to the Service Manager to provide feedback on the calls made.
  • Communicate with all service advisors and assist in making sure that customers are informed about the status of their vehicle. Know every appointment of the day to make sure that the service advisor/self knows the status of a vehicle
  • All other duties as assigned.

Required Knowledge, Skills, and Abilities
  • Must be 18 or over in order to be covered by CMC/NMC’s Automobile Insurance.
  • 1-2 years of previous call center or customer service experience preferred, but not required
  • High School Diploma or GED preferred but not required
  • Ability to read and comprehend instructions and information.
  • Valid in-state driver's license.
  • Professional personal appearance.
  • Communication skills: Ability to collaborate, cooperate, interpret, and communicate information that is not always straightforward.
  • Computer: Ability to efficiently use Microsoft Office Suite (Word, PowerPoint, and Intermediate Excel), manage files, and navigate network, web, and windows. Software: Ability to efficiently use in-house software.
  • Decision-making: Knowledge of and ability to identify and choose alternatives based on values and preferences and to solve problems to arrive at a conclusion and decision.
  • Teamwork: Ability to work effectively in a collaborative/team setting.
  • Telephone Skills: Ability to respond to callers in a timely fashion using a positive and professional demeanor and tone and refer callers to the appropriate resource.
  • Must speak and write English fluently, Spanish fluency is optional but beneficial
  • Must perform duties and responsibilities in a safe manner.
  • Must be able to pass background checks and valid driver's licenses.
  • Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals, and able to compute rate, ratio, and percent.
  • Ability to understand and define problems collects data, establish facts, and draw valid conclusions.

Compensation Details

$15 hour


Benefits
  • Medical and Dental
  • Vision Insurance
  • Paid time off after a 1 year
  • Paid time off for Birthday after 6 months
  • 401k 
  • Paid Training 
  • Employee discounts on products and services 
  • Day for Charity pay

How to Apply

Apply online at https://sites.hireology.com/norfolkautocenter/jobs.html