Customer Service Representative I, II, III
  • Job Posting Expires: 8/1/2022
6D ago
$30,000 to $30,000
Full Time
No
Healthcare
0-2 Years
Diploma
Primary Duties

Midtown Health Center, a Federally Qualified Health Center serving Northeast Nebraska is looking for detail oriented individual with a passion to help others to immediately fill openings for Customer Services Representatives I, II, and III.

The successful candidate's position level will be determined based on candidates experience, education and specific skills.

Our mission is to provide high quality medical, behavioral and dental services that are affordable, accessible and patient focused. 

Proficiency in English and Spanish is preferred. Wage differential offered to successful bilingual candidate.

General Summary

 

The Customer Service Representative is the first point of contact for patients and the community. This position is responsible for general receptionist duties, completing financial assessments, and preparation of patient charts.  In addition, the Customer Service Representative provides outreach, health education, navigation and eligibility assistance to patients and non-patients.   Performs enrollment activities, referral services and serves as an advocate for patients.


Required Knowledge, Skills, and Abilities

Qualifications: Training and Education 

  • High School diploma required.
  • Associates degree in Human Services or Social Work preferred.
  • Appropriate experience may be substituted for minimum education requirement.

 

Qualifications: Experience 

  • Experience in a medical office preferred.

 

Qualifications: Licensure/Certification

  • Customer Service Representative III and Lead – Valid Driver’s License and ability to be covered under corporate insurance.

 

Qualifications: Knowledge, Skills, and Abilities

  • Ability to efficiently carry out Midtown Health’s Center mission statement and comply with its policies and procedures. 
  • Ability to establish and maintain effective working relationships with patients, co-workers, and the public and to be able to demonstrate cultural awareness and sensitivity.
  • Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA regulations.
  • Ability to comply with all occupational safety and health standards and all rules, regulations, and orders issues under the Occupational Safety and Health Act (OSHA).
  • Ability to utilize critical thinking and problem solving skills to address clinic’s needs.
  • Ability to interpret oral and written instructions and do appropriate follow-up.
  • Ability to work independently and as a team member.
  • Must have exceptional time management and organizational skills.
  • Ability to constructively participate in quality improvement efforts.
  • Ability to actively participate in marketing and outreach activities when requested and emergency response events when required.
  • Bilingual (English/Spanish) verbal and written skills are highly desired.
  • Proficient in Microsoft Office applications and data base application.
  • Ability to operate standard office equipment including, but not limited to computers, printers, copiers, scanner, calculators, facsimile machines, and telephone systems.
  • Ability to run a multi-line telephone system.
  • Must have a general knowledge of medical terms.
  • Ability to learn electronic health record system.
  • Must understand the differences between and among self-pay patients, insurance patients, Medicare patients, workers’ compensation patients, and occupational medicine patients.
  • Must have excellent customer service skills, including de-escalation.
  • Must have strong oral and written communication skills.

 

Working Conditions/Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work varied and extended hour scheduling as requested including early mornings, evenings, and occasional weekends.
  • Ability to work in a smoke-free and drug-free work environment.
  • Position may be located in a busy, open office area and may be faced with interruptions.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for extended periods of time. 
  • Must have the ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects.
  • Requires frequent bending, stooping, or stretching.
  • Ability to reach by extending hand(s) and arm(s) in any direction.
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
  • Vision and hearing within normal parameters to perform job requirements.

 


Compensation Details

Midtown Health Center offers competitive wages, a wage differential offered to successful bilingual candidate.


Benefits

Midtown Health Center offers a comprehensive benefits package including health, dental and vision insurances, 401(k), paid time off and more.


How to Apply

Fill out an application here.