Primary Duties
Responsibilities:
+ Provides guidance and generates quotes for customer machine repairs
+ Manages the entire work order cycle process; generation through closing and invoicing for customer work
+ Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
+ Works with the service manager to identify and execute continuous process improvements
+ Communicates, enforces and monitors effective service department processes to ensure customer satisfaction
+ Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge – In service managers absence
+ Reviews work orders for completeness and accuracy prior to customer billing
+ Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
+ May participate in Service EDUCATE Training programs required for the development of skills and knowledge
+ Maintains a clean work area and performs work in a neat and orderly fashion
Required Knowledge, Skills, and Abilities
Experience, Education, Skills and Knowledge
+ 3+ years of experience working in a service department, preferred
+ Experience with off road, construction, lawn, or heavy equipment
+ Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
+ Experience working cooperatively in a team environment
+ Experience communicating effectively
+ Experience analyzing and interpreting internal reports
+ High School Diploma, GED, or equivalent experience required; Associates degree preferred
Compensation Details
Salary ranges from $60,000 - $80,000 plus potential bonuses.
Benefits
Additional benefits include paid time off, medical insurance, vision insurance, dental insurance, 401(K) with employer match, Health Spending Account or Flexible Spending Account.
How to Apply
Complete your application at the link below to apply for this job:
https://bit.ly/ClarksonServiceManager2
Still have questions? Visit www.plattevalleyequipment.com/careers