Dispatcher
  • Job Posting Expires: 1/1/2022
1M ago
$40,000 to $60,000
Full Time
No
Fire, Law Enforcement & Security
0-2 Years
Diploma
Primary Duties

Under direction of the Dispatch Supervisor, receives and transmits all incoming emergency and non-emergency telephone and radio messages to appropriate public safety personnel.

  ESSENTIAL JOB FUNCTIONS

 ·         Receives emergency 911 and non-emergency telephone calls and dispatches appropriate public safety personnel;

·         Maintains contact with subjects requesting medical assistance; provide instructions until responding unit arrives at scene;

·         Maintains current status of dispatched public safety personnel and maintains logs of calls and units dispatched;

·         Provides dispatch services for city, county and state public safety agencies;

·         Enters data provided by caller into the Computer Aided Dispatch System;

·         Enters information and creates reports in Records Management System;

·         Monitors Police Division surveillance cameras;

·         Screens walk-ins and phone calls; provides requested information in a variety of situations; makes referrals to proper officials;

·         Maintains and updates files, including lost and found, dogs and cats, stolen and recovered bikes, warrants, criminal histories and protection orders;

·         Responds to citizen’s questions, inquiries and complaints; takes reports and when appropriate refers individuals to proper personnel or agencies; 

·         Responds to officer requests for information;

·         Performs jail checks;

·         Admits and releases prisoners;

·         Relays information regarding hazardous weather watches and warnings to the public;

·         Operates the National Law Enforcement Teletype System; 

·         Performs other duties as assigned.

 


Required Knowledge, Skills, and Abilities

JOB STANDARDS/SKILLS

·         Possess working knowledge of computers and electronic data processing; telephone communication skills; proficient data entry skills.

·         Ability to operate radio or telecommunications receiving and transmitting equipment, and follow standard radio broadcasting procedures and rules.

·         Ability to multi-task; do and listen to several things at once; receive and transmit radio and telephone communications; communicate effectively, both verbally and in writing; work under pressure, exercise good judgement and make sound decisions in emergency situations.

·         Ability to read and understand the meaning and intent of written material.

·         Ability to interact effectively with the public; establish and maintain effective working relationships with peers and supervisors.

·         Ability to learn the geographic features and streets within the area served, read maps and find locations.

·         Ability to operate tornado and Civil Defense sirens.

·         Ability to work under stressful situations; maintain confidentiality.

·         Possess or be able to obtain certification in teletype, EMD, jail management and CPR.

·         Type at a speed necessary for successful job performance.

·         Work various shifts as assigned, including weekends and holidays.

 


Compensation Details

Salary range $3,140 - $4,364/mo.  Excellent fringe benefit package.  


Benefits

Excellent benefit package.


How to Apply

Apply at www.norfolkne.gov/humanresources or at Personnel Office, 309 N. 5th Street, Norfolk, Nebraska, phone (402) 844-2010.  Open until filled.  EOE