Financial Counselor
  • Job Posting Expires: 12/15/2022
2W ago
$0 to $0
Full Time
Administrative, Support and Clerical
2-4 Years
Primary Duties

The mission of Faith Regional Health Services is to serve Christ by providing all people with exemplary medical services in an environment of love and care.

Job Summary:  The Financial Counselor is responsible for working with patients to ensure the hospital receives maximum payment for all services rendered, while assisting the patients with any and all payment options and avenues for financial assistance available to them. 

In addition, the Financial Counselor will be responsible for providing accurate estimates for upcoming services and itemized statements when requested.  Discuss and attempt to collect or arrange for collection of all self-pay balances; identify candidates who may qualify for assistance through the hospital sponsored financial assistance (charity care) program; review aged self-pay accounts and perform general collection duties as assigned by the supervisor; act as a liaison between early-out vendor and collection agency vendors to process accounts to bad debt.

The Financial Counselor works closely with Pre-Registration, Registration, and the Business Office to ensure the completion of all billing and collection processes; promotes early payment of patient owed balances.  Must be willing and able to work in a rapidly changing environment.  Requires calm rational thinking to meet the customer demands and facility's deadlines.  Exposure to numerous personality types requires sensitivity and conflict resolution skills.  Team environment requires total participation by all team members at all times.  Demonstrates flexibility, dedication to team involvement, and have solid communication skills. 

Required Knowledge, Skills, and Abilities

Job Requirements:


GED or High School Diploma and/or Associate Degree preferred



2-3 years of previous customer service related experience required



2-3 years of previous healthcare experience preferred



Skills/Knowledge Requirements:

Language Skills – Ability to read, write, speak, and understand the English language required.

Language Skills – Ability to read, write, speak, and understand the Spanish language preferred.

Understanding of the revenue cycle including insurance payers, billing, and collections required.

Strong understanding of Microsoft Word, Excel, and PowerPoint required.


EEO Employer/Vet/Disabled

Compensation Details

Based on Experience


FREE Dental Insurance for employee only with two FREE cleanings each year

FREE Life Insurance

FREE Urgent Care visits for qualifying symptoms including medical dependents

Paid Time Off – 24 days per year accrued in PTO Bank for new-full time employees

Health Insurance option of High Deductible or PPO Plan

Health Savings Account with FRHS monthly contribution of $80-$100

Vision Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Critical Illness Insurance

Accident Insurance

Supplemental Life Insurance

Wellness Discounts for Health Insurance

Smoking Cessation Program

Met Law Legal Services Program

YMCA and other local discounts