Primary Duties

• Registers guest and assigns rooms. Accommodates special requests whenever possible.
• Thoroughly understands and adheres to proper credit and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Possesses a working knowledge of the reservations department. Take same-day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows how to use front office equipment.
• Processes guest check-outs.
• Post and files all charges to a guest, master, and ledger accounts.
• Uses proper telephone etiquette and answers the phone within 3 rings.
• Uses proper mail, package, and message handling procedures.
• Attends all department meetings.
• Coordinates guestroom maintenance work with the Manager.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Maintains a customer service attitude at all times in the presence of guests and co-workers.
• Any other task deemed necessary by management

Benefits

N/A

How to Apply

Apply in person or on Indeed at https://www.indeed.com/jobs?q=front%20desk&l=Norfolk%2C%20NE&ts=1604949649044&rq=1&rsIdx=0&vjk=726cf78f86c23369&advn=1887214938298863