Customer Service Representative - Norfolk, NE
  • Job Posting Expires: 3/31/2022
2W ago
$30,000 to $50,000
Full Time
No
Financial Services
0-2 Years
Diploma
Primary Duties

Customer Service Position in Norfolk, Nebraska

 

Position Summary: 

The Customer Service Representative is responsible for contacting consumers, gathering information needed on the account and setting up payment arrangements.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Utilize exemplary customer service skills on the telephone
  • Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying company, and asking for payment on the account 
  • Suggest money sources for payment of unpaid account balance
  • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
  • Performs other duties as assigned.

 

 


Required Knowledge, Skills, and Abilities

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE  

·         High School Diploma or Equivalent

·         Customer Service experience is preferred

Experience in call center environment desired

 Experience in office environment preferred

Management/Supervisory experience preferred

 

·      

COMMUNICATION/TEAMWORK SKILLS  

  •  Employee must have excellent communication skills and be able to work in a team environment
  • Bi-lingual Spanish preferred 

TECHNOLOGY SKILLS 

·         Computer, including Microsoft Outlook and phone experience is preferred

 

WORK ENVIRONMENT  

·         Employee works in a temperature controlled office environment. Incumbent sits at a desk during regularly scheduled work hours; continuously makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.

 

Credit Management Services, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Credit Management Services, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 Credit Management Services, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Credit Management Services, Inc. employees to perform their job duties may result in discipline up to and including discharge.


Compensation Details

Base salary, plus commissions


Benefits

Health, dental and vision insurance

matching 401K

Employee Assistance Program

Earned vacation/pto

monthly incentives

quarterly reviews the first year

 


How to Apply

apply online at www.credit-mgmt.com or www.cmjobs.net